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Tom Staggard

Systems Specialist

I keep business-critical systems running, automate the boring parts, and help my team improve.

I work well under pressure and learn best by getting stuck in. Give me something unfamiliar and I'll start figuring out how it works.

I'm always looking for ways to make processes quicker and easier, including automating repetitive work. I also take the time to share what I've learned and help the team build their knowledge.

Experience

  • Systems Specialist

    Opteon Solutions · – Present

    • Specialist support & administration for Opteon's core business systems.
    • Investigate complex incidents, resolve root causes and minimise disruption.
    • Build PowerShell automation to improve operational efficiency and accuracy.
    • Coordinate with stakeholders and vendors on upgrades, enhancements and integrations.

  • Senior Service Desk Engineer · L2

    Opteon Solutions · –

    • Advanced support to the Level 1 IT Service Desk team.
    • Daily use of the Microsoft 365 admin suite — Entra, Exchange Online, MDM, MDT.
    • Wrote PowerShell to automate onboarding & offboarding, bulk and single-user.
    • Migrated external customers and firms into our integrated tenant.

  • Service Desk Engineer · L1

    Opteon Solutions · –

    • Technical support & self-service docs for 1000+ users across internal and external systems.
    • Reported incidents and resolved tickets to maintain 99% system uptime.
    • Deployed, maintained and migrated hardware & software at scale.
    • Achieved 80% first-call resolution and a 95% monthly satisfaction rate.

  • Printer

    Harvey Norman · –

    • Ran the printing counter, including restoration and wide-format printing services

  • Computer Technician

    Harvey Norman · –

    • Diagnosed and repaired computer hardware and software in store and installed hardware for customers

  • Sales Assistant

    Harvey Norman · –

    • Advised customers on technical and non-technical purchases and managed sales contracts and financing

  • Retail Supervisor

    Timezone Geelong · –

    • Managed high-quality service for clients and associates.
    • Facilitated training on new products and onboarding of staff.
    • Executed merchandising decisions and kept machines maintained.

Skills

Systems & Cloud:
Microsoft 365, Entra / Azure AD, Exchange Online, Intune / MDM, MDT, Tenant Migration
Automation & Scripting:
PowerShell, Onboarding / Offboarding, Bulk Ops, Process Automation
Support & Service Desk:
L1 / L2 Escalation, Incident Management, Root Cause Analysis, Documentation
Hardware & Infra:
Deployment, Repairs, Home Lab, Docker, Bare-metal Linux
Web & Commerce:
Shopify, WooCommerce, Web Apps
Tinkering & IoT:
ESP32, Connected Devices, APIs
Virtualisation & Self-Hosting:
Proxmox, Unraid, Docker, Linux, Windows Server, PostgreSQL, MariaDB
Networking & Security:
Cloudflare Tunnels, Cloudflare Mesh, VPN, Gluetun, UniFi, Firewall management
Gaming & Communities:
Game server hosting, Pelican Panel, Discord bots, Community management
Making & Prototyping:
3D printing, Laser engraving, UV printing, Product prototyping
AI-Assisted Development:
Claude Code, Codex, n8n

Projects

  • My Homelab: It started as a way to host game servers without leaving my main PC on all day.
  • Unraid NAS and Docker: The storage server in my homelab, which also runs most of my Docker applications.
  • StreetAkuma Shopify Theme: My first Shopify theme, built for a streetwear brand I am developing, and a way to learn…
  • Goated Geese Community Site and Bots: The website and Discord bots behind the Goated Geese gaming community.

Education

  • Certificate III in Information, Digital Media and Technology

    Gordon TAFE · 2018 – 2019

  • VCE

    Christian College Geelong · 2013

    ICT, Visual Comm & Design, Systems & Engineering

References available on request.