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Systems Specialist · Melbourne, AU

Tom
Staggard.

I keep business-critical systems running, automate the boring parts, and help my team improve.

Based in Melbourne, AUOpen to interesting conversations
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The person behind the tickets.

I work well under pressure and learn best by getting stuck in. Give me something unfamiliar and I'll start figuring out how it works.

I'm always looking for ways to make processes quicker and easier, including automating repetitive work. I also take the time to share what I've learned and help the team build their knowledge.

  • 8+

    years in IT

  • 1,000+

    users supported

  • 95%

    CSAT rating

  • 99%

    system uptime

What I reach for.

Systems & Cloud

  • Microsoft 365
  • Entra / Azure AD
  • Exchange Online
  • Intune / MDM
  • MDT
  • Tenant Migration

Automation & Scripting

  • PowerShell
  • Onboarding / Offboarding
  • Bulk Ops
  • Process Automation

Support & Service Desk

  • L1 / L2 Escalation
  • Incident Management
  • Root Cause Analysis
  • Documentation

Hardware & Infra

  • Deployment
  • Repairs
  • Home Lab
  • Docker
  • Bare-metal Linux

Web & Commerce

  • Shopify
  • WooCommerce
  • Web Apps

Tinkering & IoT

  • ESP32
  • Connected Devices
  • APIs

Virtualisation & Self-Hosting

  • Proxmox
  • Unraid
  • Docker
  • Linux
  • Windows Server
  • PostgreSQL
  • MariaDB

Networking & Security

  • Cloudflare Tunnels
  • Cloudflare Mesh
  • VPN
  • Gluetun
  • UniFi
  • Firewall management

Gaming & Communities

  • Game server hosting
  • Pelican Panel
  • Discord bots
  • Community management

Making & Prototyping

  • 3D printing
  • Laser engraving
  • UV printing
  • Product prototyping

AI-Assisted Development

  • Claude Code
  • Codex
  • n8n

Where I've been.

  1. – Present

    Opteon Solutions

    Systems Specialist

    • Specialist support & administration for Opteon's core business systems.
    • Investigate complex incidents, resolve root causes and minimise disruption.
    • Build PowerShell automation to improve operational efficiency and accuracy.
    • Coordinate with stakeholders and vendors on upgrades, enhancements and integrations.

  2. –

    Opteon Solutions

    Senior Service Desk Engineer · L2

    • Advanced support to the Level 1 IT Service Desk team.
    • Daily use of the Microsoft 365 admin suite — Entra, Exchange Online, MDM, MDT.
    • Wrote PowerShell to automate onboarding & offboarding, bulk and single-user.
    • Migrated external customers and firms into our integrated tenant.

  3. –

    Opteon Solutions

    Service Desk Engineer · L1

    • Technical support & self-service docs for 1000+ users across internal and external systems.
    • Reported incidents and resolved tickets to maintain 99% system uptime.
    • Deployed, maintained and migrated hardware & software at scale.
    • Achieved 80% first-call resolution and a 95% monthly satisfaction rate.

  4. –

    Harvey Norman

    Printer

    • Ran the printing counter, including restoration and wide-format printing services

  5. –

    Harvey Norman

    Computer Technician

    • Diagnosed and repaired computer hardware and software in store and installed hardware for customers

  6. –

    Harvey Norman

    Sales Assistant

    • Advised customers on technical and non-technical purchases and managed sales contracts and financing

  7. –

    Timezone Geelong

    Retail Supervisor

    • Managed high-quality service for clients and associates.
    • Facilitated training on new products and onboarding of staff.
    • Executed merchandising decisions and kept machines maintained.

EDUCATION

  • Certificate III in Information, Digital Media and Technology

    Gordon TAFE

    2018 – 2019

  • VCE

    Christian College Geelong · ICT, Visual Comm & Design, Systems & Engineering

    2013

Things I build after hours.

My Homelab

It started as a way to host game servers without leaving my main PC on all day. It now runs my self-hosted apps, media, automation and a fair bit of experimenting.

  • Docker
  • Homelab
  • Proxmox
  • Self-hosted
  • Unraid

Unraid NAS and Docker

The storage server in my homelab, which also runs most of my Docker applications.

  • Docker
  • Homelab
  • Self-hosted
  • Unraid

StreetAkuma Shopify Theme

My first Shopify theme, built for a streetwear brand I am developing, and a way to learn theme development properly.

  • Ecommerce
  • Shopify
  • Streetwear
  • Web apps

Goated Geese Community Site and Bots

The website and Discord bots behind the Goated Geese gaming community.

  • AI-assisted
  • Community
  • Discord
  • Next.js

Proxmox Virtualisation

The second server in my homelab, used for virtual machines and game hosting.

  • Homelab
  • Linux
  • Proxmox

Game Server Hosting

Self-hosted multiplayer game servers for my community, managed through Pelican Panel.

  • Game servers
  • Homelab
  • Proxmox

Docker Application Management

Running and looking after the containers behind my self-hosted tools.

  • Docker
  • Self-hosted
  • Unraid

Cloudflare Networking and Remote Access

How I reach my self-hosted services from outside the house.

  • Cloudflare
  • Networking
  • Self-hosted

UniFi Network Infrastructure

The firewalls and network gear that tie the homelab and house together.

  • Homelab
  • Networking
  • UniFi

AI-Assisted Web Application Development

Building web applications with AI coding tools such as Claude Code and Codex.

  • AI-assisted
  • Web apps

Independent SaaS Experiments

Small software products I am trying out, with the long-term aim of turning some into real businesses.

  • AI-assisted
  • Web apps

Discord Bots and Community Integrations

Bots and integrations that support gaming communities on Discord.

  • Automation
  • Discord
  • Game servers

Ecommerce Integrations and Automation

The technical side of online stores: shipping, systems and the glue between them.

  • Automation
  • Ecommerce
  • Web apps

Microsoft 365 and PowerShell Automation

Scripts that take repetitive admin work out of Microsoft 365 environments.

  • Automation
  • Microsoft 365
  • PowerShell

ESP32 and IoT Experiments

Small connected devices built around ESP32 microcontrollers.

  • ESP32
  • IoT

Home-Brewing Monitoring System

A planned monitoring system for home brewing, built around connected sensors.

  • ESP32
  • IoT

3D Printing and Product Prototyping

3D printing for board games, prototypes and items for my partner's business.

  • 3D printing
  • Maker

xTool Laser Engraving Experiments

Laser engraving with xTool machines.

  • Laser engraving
  • Maker

UV Printing and Product Creation

Printing designs directly onto physical items with a eufyMake E1 UV printer.

  • Maker
  • UV printing

Camera, Streaming and Electronics Projects

Photography, drones, streaming and the gear that goes with them.

  • Content creation
  • Maker
  • Streaming

Syncsmith

A small self-hostable tool to keep AI coding agent settings in sync across machines.

  • AI-assisted
  • Self-hosted

Truth or Dare App

A mobile-first web app for playing Truth or Dare with friends.

  • Next.js
  • Web apps

Notes & write-ups.

View all posts 

Behind the Projects ·

From Gaming PCs to Enterprise IT

Command & Conquer and World of Warcraft on my brother's PC turned into a career in IT. This is how that happened.

Read post

Gaming & Communities ·

My Proxmox Setup: Virtual Machines and Game Hosting

How I use Proxmox for game server hosting with Pelican Wings and a Windows VM for trialling software, and why the panel sits on a separate VPS.

Read post

Homelab & Self-Hosting ·

My Homelab Setup: Why I Run Two Separate Servers

One server for storage and containers, another for virtual machines and game hosting. Here is how I ended up with two, and what each one does.

Read post

Let's talk.

Drop me a message using the form and I'll reply by email.

based Melbourne, AU

reply usually within a day

REFERENCES

Professional references gladly provided on request.

10 to 5,000 characters.